FAQ

Which models and products are affected by the recall?

This recall affects the cardigan that was sold as part of a 3-piece Penguin Cardigan Set between August 2017 and March 2018.

The style number can be found on the front of the care tag sewn on the inside of the product, and the UPC number can be found on the back of the same care tag. The style number and UPC number can also be found on the price tag. Only cardigans with the following style numbers and UPC codes are included in the recall:

 

Size Style Numbers Manufacturer’s Suggested Retail Price UPC Codes
NB 127G596 $40.00 190795798203
3M 190795798166
6M 190795798173
9M 190795798180
12M 190795798135
18M 190795798142
24M 190795798159

 

Consumers should immediately take the recalled cardigan sets away from children, stop using them and return them to a Carter’s store location for a full refund in the form of a gift card. Consumers can also contact Carter’s and request a free return label and envelope to return the cardigan for a refund in the form of an electronic gift card.

What do I do with the Carter’s 3-Piece Penguin Cardigan Set Toggle Jacket I have now?

Consumers should immediately take the recalled cardigan sets away from children, stop using them and return them to a Carter’s store location for a full refund in the form of a gift card. Consumers may also contact the Carter’s Consumer Affairs department and request a free return label and envelope to return the cardigan for a refund in the form of an electronic gift card.

Consumers can contact Carter’s Consumer Affairs department by calling 800-692-4674 from 9:00 a.m. to 5:30 p.m. ET Monday through Friday or online at www.carters.com and click on Product Recalls at the bottom of the page for more information.

Why is Carter’s conducting the voluntary recall?

For over 150 years, Carter’s has worked diligently to earn the trust of generations of families – a trust we work hard to maintain. As part of that trust and overall commitment to safety, we became aware of a potential safety issue with our Carter’s cardigan, which is part of our 3-piece Penguin Cardigan Set. Working in cooperation with the U.S. Consumer Product Safety Commission (CPSC), Carter’s is conducting a voluntary recall of these cardigans sold between August 2017 and March 2018. The cardigan’s toggle button can detach, posing a choking hazard to young children.

Can I continue using my Carter’s Cardigan if I haven’t experienced any issues?

Consumers should immediately take the recalled cardigan sets away from children, stop using them and return them to a Carter’s store location for a full refund in the form of a gift card. Consumers may also contact the Carter’s Consumer Affairs department and request a free return label and envelope to return the cardigan for a refund in the form of an electronic gift card.

Am I still eligible for a gift card if I no longer have the receipt for the product?

Yes. Consumers who purchased this product between August 2017 and March 2018 can receive a gift card by filling out our Product Return Form.

How many products are affected by this issue?

About 105,000 in the U.S. and about 8,800 in Canada.